We offer free, confidential Information, Advice and Guidance (I.A.G) through individual appointments and drop-in sessions in and around West Essex.
Support is available at our office in Harlow, as well as in community-based locations such as local foodbanks, hospitals, libraries, and other trusted spaces.
Our trained case workers support individuals and families with a wide range of enquiries, including:
- Benefits and welfare support
- Immigration
- Housing and homelessness
- Navigating healthcare
- Education and school placements
- Domestic abuse
- Hate crime
- Navigating life in the UK
- Employment and volunteering
- Digital support
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We also help people access other support services delivered by statutory bodies and voluntary organisations to ensure holistic, long-term solutions.
We are registered with the Immigration Advice Authority (IAA) and are authorised to offer Level 1 Immigration Advice.
We are registered as a Hate Crime Reporting Centre. If you or someone you know has experienced hate crime or discrimination, you can report it through us in a safe, confidential, and supportive environment.
We are a registered National Databank Hub, providing free mobile data, SIM cards, and internet access to people who are digitally excluded.